Total Accounts
50
across portfolio
Total Balance
$1.1M
outstanding receivables
Queued
28
ready to work
Worked
44
88.0% recovery rate
Recovery Rate
88.0%
of total portfolio
Health Grade
B
score: 64/100
🕐 Recent Activity
agent_moore logged Refused to Pay on DEMO-10041 — Consumer not available, will try again tomorrow
2026-03-17 01:50:53
agent_brown logged Military Active Duty on DEMO-10045 — Left detailed voicemail with callback number
2026-03-16 13:50:53
agent_johnson logged Payment Plan Setup on DEMO-10018 — Consumer not available, will try again tomorrow
2026-03-15 21:50:53
agent_taylor logged Disputed Debt on DEMO-10032 — Payment arrangement confirmed - $200/month starting next week
2026-03-15 18:50:53
agent_chen logged Wrong Number on DEMO-10000 — Consumer not available, will try again tomorrow
2026-03-15 17:50:53
agent_williams logged Left Voicemail on DEMO-10021 — Left detailed voicemail with callback number
2026-03-14 20:50:53
agent_johnson logged Settlement Offer on DEMO-10012 — Consumer says they already paid - need to verify with client
2026-03-14 15:50:53
agent_taylor logged Payment Arrangement on DEMO-10024
2026-03-14 00:50:53
agent_patel logged Wrong Number on DEMO-10036 — Discussed settlement options, consumer needs time to review
2026-03-13 17:50:53
agent_garcia logged Deceased on DEMO-10001 — Verified address and phone number on file
2026-03-12 14:50:53
🎯 Next Best Action Breakdown
📋 Compliance Status
Open Disputes
0
Total Compliance Events
0
High-Risk Accounts
19
Open Tickets
6
Critical Tickets
1
🔗 Integrations (6 active)
Convoso Dialer
Synced
DRN (Digital Recognition Network)
Synced
Five9 Dialer
Synced
RDN (Recovery Database Network)
Synced
Salesforce CRM
Synced
TLO/TransUnion Skip Trace
Synced
⚡ Quick Links
Account Search
Lookup any account by ID, phone, or keyword
Work Queue
Get your next account to work
Tickets
6 open / 15 total
Ticket Board
Kanban view of all tickets
Monitoring
API health, latency, error rates
Floor OS
Leaderboard, trends, agent mgmt
Compliance
0 open disputes
Integrations
6 active connectors
Smart Alerts
Configure alert rules and thresholds
WHL COLLECTIONS v1.0 — POWERED BY WERNER HARMONIC LABS